Privacy policy

Last updated: [DATE TO SET AT PUBLISH]

This Privacy Policy describes how LINEONE Hair, operated by LINE ONE HAIR LLC ("LINEONE Hair," "we," "us," or "our"), collects, uses, and shares your personal information when you visit, use, or make a purchase from https://lineonehair.com (the "Site"). By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We collect personal information in the following ways:

  • Information you provide — your name, billing and shipping address, email address, phone number, and any information you submit when you create an account, place an order, apply to our professional program, or contact us.
  • Order and payment information — purchase details and payment confirmation. Payment card details are processed by our payment processors; we do not store full card numbers.
  • Device and usage information — collected automatically when you visit the Site, such as your IP address, browser type, device information, pages viewed, and how you interact with the Site, through cookies and similar technologies.
  • Professional and profile information — for stylists and professional applicants, this may include license details, salon information, and employment details.

2. How we use your information

  • To process, fulfill, and ship your orders, and to communicate with you about them.
  • To create and manage your account and professional applications.
  • To provide customer support and respond to your inquiries.
  • To send marketing and promotional communications where you have consented, and to allow you to opt out at any time.
  • To improve and secure the Site, prevent fraud, and comply with our legal obligations.

3. Cookies and tracking

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. Where cookies are not strictly necessary, we ask for your consent when you first visit the Site, and you can manage your preferences through your browser settings and our on-site privacy controls.

4. How we share your information

We share personal information with service providers who perform functions on our behalf, including:

  • Shopify, which powers our online store;
  • Payment processors;
  • Shipping carriers (UPS, USPS, DHL) to deliver your orders;
  • Email, SMS, and analytics providers that help us communicate with you and understand Site usage.

We may also disclose information to comply with applicable laws, respond to lawful requests, or protect our rights. We do not sell your personal information for money. Certain sharing for targeted advertising may be considered a "sale" or "sharing" under California law — see Section 7 for your right to opt out.

5. SMS / text messaging

Data obtained through our short-code program will not be shared with any third parties for their own marketing purposes. By participating, you agree to our Messaging Terms and Messaging Privacy Policy. You can opt out at any time by replying STOP.

6. Data retention and security

We retain your personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission over the internet is completely secure.

7. Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose;
  • Access and request a copy of your personal information;
  • Correct inaccurate personal information;
  • Delete personal information we have collected, subject to legal exceptions;
  • Opt out of the "sale" or "sharing" of your personal information for targeted advertising;
  • Non-discrimination for exercising any of these rights.

To exercise these rights, email orders@lineonehair.com or call (310) 801-8671. We will verify your request before responding. You may also designate an authorized agent to make a request on your behalf.

Do Not Sell or Share My Personal Information: To opt out of the sharing of your personal information for targeted advertising, email us at orders@lineonehair.com with the subject line "Do Not Sell or Share," or adjust your cookie/consent preferences on the Site.

8. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised "Last updated" date.

10. Contact us

For any questions about this policy or requests regarding your personal data, contact us:

LINEONE Hair (LINE ONE HAIR LLC)
6363 Wilshire Boulevard, Suite 206, Los Angeles, CA 90048, United States
orders@lineonehair.com · (310) 801-8671