Shipping policy

LINEONE Hair ships to the United States, Canada, Mexico and the United Kingdom. Below are the shipping options available in the U.S., along with international shipping (Canada, Mexico & United Kingdom), tracking, and address-change information.

U.S. shipping options

  • Standard — Delivery in 3 to 5 business days via UPS/USPS. $10 for orders up to 2 lb, $15 for orders 2 to 5 lb, and $25 for orders over 5 lb. Your rate is calculated at checkout based on order weight.
  • Express — Order by noon PT, Monday–Friday; processing begins the same day. Delivery in 2 to 3 business days via UPS 2nd Day Air.
  • Next day — Order by noon PT, Monday–Friday; processing begins the same day. Next-day delivery via UPS.

Orders placed after the noon deadline on weekdays, or during the weekend, begin processing the following business day. Please expect a processing time of 1–2 business days for orders placed with standard shipping.

International shipping (Canada, Mexico & United Kingdom)

We currently ship outside the United States to Canada, Mexico and the United Kingdom only. We do not ship to Europe, Australia or anywhere else at this time.

International orders ship by DHL Express, 1 to 3 business days after processing (1–3 business days). Shipping is charged at the carrier rate shown at checkout and is not included in the price of your order. Hair extensions, tools and accessories only: hair care and other liquid products are not available for international delivery. United Kingdom orders have a minimum of USD 200 of product (two packs of hair).

Import duty and taxes (GST/HST in Canada, IVA in Mexico, VAT in the United Kingdom) are calculated and collected at checkout, so there is nothing further to pay when your order is delivered. These charges are set by the destination country, not by LINEONE Hair, and apply to all hair extensions entering from the United States.

Our products are labelled in English only. Orders shipped outside the United States are sold for the purchaser’s own professional or personal use. We do not provide bilingual or French labelling, and our products are not supplied for resale in Canada.

Canada and Mexico orders are final sale. We cannot accept returns or exchanges on orders shipped to Canada or Mexico, and import duty and taxes are not refundable.

United Kingdom consumers may cancel within 14 days of delivery and return hair that is unopened and in its original sealed packaging. Return shipping is paid by the customer, and import duty and VAT are not refunded by LINEONE Hair. Hair that has been opened cannot be returned for hygiene reasons. Orders placed by salons and professionals for business use are final sale.

Damaged, defective or incorrect items are always handled under our Refund Policy: contact orders@lineonehair.com within 72 hours of delivery with photos.

Our international shipping process is new and still being refined. Rates, carriers and available products may change without notice.

Shipment tracking

You can track your order via the Shipment Notification email(s), the Order Confirmation page, or the Account section on lineonehair.com / the LINEONE Hair app. You may receive more than one Shipment Notification email if items from your order ship separately. If tracking information is not showing activity or movement for more than 5 business days, please contact us at orders@lineonehair.com.

Can I change address information on my current order?

LINEONE Hair orders begin processing as soon as they are submitted and typically cannot be stopped or changed. If you need to make edits to your order within an hour of placing it, please email us at orders@lineonehair.com and we will do our best to accommodate, though we cannot guarantee it.

Once your order has shipped, if you need to edit or correct address information, we recommend reaching out directly to the shipping carrier. Modifying addresses or shipping methods can significantly impact delivery time and may incur fees, which are paid by the customer directly to the carrier:

  • UPS (domestic): Create a free UPS My Choice account for address updates.
  • USPS (domestic): Use USPS Package Intercept to make address changes.
  • DHL (international): Use DHL On Demand Delivery to change your delivery address, reschedule, collect from a ServicePoint, or place a vacation hold.

Lost or stolen packages

We know carrier issues and delays can happen. Some carriers may scan a package as "Delivered" while it is still out for delivery, and may physically deliver it within the next four business days. After 4 business days, if your order shows as "Delivered" by the carrier and you still cannot locate your package — after checking the area surrounding your delivery address — please reach out to us at orders@lineonehair.com.

Please note: LINEONE Hair is not liable for missing or stolen packages marked delivered. If you believe a package was mis-delivered, we recommend filing a claim with the carrier directly. At this time we are not set up for reshipments or exchanges on lost/stolen orders and require that a new order is placed.

LINEONE Hair
6363 Wilshire Boulevard, Suite 206, Los Angeles, CA 90048
orders@lineonehair.com · (310) 801-8671