Returns & exchanges

Changed your mind, or need a different shade? Start here. Look up your order, tell us what is coming back, and our team will review it within one business day. If it is approved, we will email you a prepaid return label.

Before you start
  • Returns and exchanges can be requested within 14 days of delivery.
  • Hair must be unopened and unused. Opened or used hair cannot be credited; if it does not pass inspection, we will send it back to you on request.
  • Approved returns are credited as store credit, or as Hair Miles for Pro accounts. We do not refund to the original form of payment.
  • The prepaid return label is deducted from your return amount, unless the issue was on our end.
  • Credit is issued once the hair arrives and passes inspection. Please wait for our email with the label before sending anything.